Shipping policy
Shipping Policy
We are pleased to offer shipping within Australia.
All orders are dispatched from Australia and processed within 1–3 business days.
Once dispatched, you will receive a confirmation email with tracking details.
Delivery Timeframes
Standard shipping: 2–8 business days
Express shipping: 1–4 business days
Delivery timeframes may vary depending on your location and during peak periods.
Shipping Costs
Shipping costs are calculated at checkout.
We may offer complimentary shipping on selected promotions or minimum order values.
Pre-Orders
If you have placed a pre-order, estimated dispatch dates will be clearly stated on the product page.
Pre-order timelines are estimates only and may be subject to change due to manufacturing or freight delays.
If there are significant changes to your dispatch timeframe, we will notify you.
Delays
Once an order has been dispatched, we are not responsible for delays caused by the carrier. However, we will always assist in tracking your parcel where possible.
Incorrect Address
Please ensure your shipping details are correct at checkout.
We are not responsible for orders delivered to incorrectly supplied addresses.
Lost or Damaged in Transit
If your order arrives damaged or you believe it has been lost in transit, please contact us within 7 days of the expected delivery date so we can assist you.
✨ That’s clean, professional, and protective
Pre-Orders
From time to time, Snook™ may be available for pre-order.
Pre-order items are not in stock at the time of purchase. Estimated dispatch dates will be clearly stated on the product page.
By placing a pre-order, you acknowledge and agree to the stated estimated dispatch timeframe.
Dispatch dates are estimates only and may be subject to change due to manufacturing, freight or customs delays.
If there are any significant changes to your expected dispatch date, we will notify you via email.